Return & Exchange Policy
Tia's Hairline • Transparency & Luxury Assurance
TIA’S HAIRLINE QUALITY PROMISE
We check our products before dispatch, but if something isn’t right, we’re here to help.
STEP 1
INSPECT
Check your order immediately after delivery.
STEP 2
REPORT
Contact us within 48 hours if you believe there is a genuine issue.
STEP 3
DOCUMENT
Send your order number, photos and videos where possible.
STEP 4
RESOLVE
Depending on the issue, we may offer a replacement, exchange, repair or refund.
Please Note
- Wigs that have been worn, installed, cut, bleached, coloured, washed, glued or otherwise altered are generally not eligible for change-of-mind returns.
- Customized wigs may not be returnable once customization has begun.
- Normal characteristics of human hair, including minor variations in texture, density and shedding, do not automatically constitute a defect.
- Our policy operates subject to applicable Nigerian consumer-protection law.
Luxury deserves accountability.